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How to Get Access to the Provider Portal

In order to gain access to the provider portal, each member of your provider’s staff must request a login. Depending on your local authority’s security policy, this can be achieved electronically by clicking on the “Request a Login” link on the home page (if available), or alternatively over the phone.

Once your local authority has granted you access to the portal, you will be provided with a default password. Your account will become active immediately and you should log in and change your password.

Some local authorities require an additional authentication step involving selection of two digits from a security code. You will need to change your security code when you first log in.

Some authorities also require two factor authentication, which can be used independently of, or in conjunction with, the previously described security code. You will need to type in the security code sent to your mobile phone when you log in.